Abdu, Siprianus, and Fitriyanti Patarru'. “Analisis Kualitas Pelayanan Rawat Inap Dengan Menggunakan Pendekatan Metode Servqual”. Jurnal Keperawatan Florence Nightingale 6, no. 2 (December 29, 2023): 52–58. Accessed January 15, 2026. https://www.ejournal.stikstellamarismks.ac.id/index.php/JKFN/article/view/117.